Frequently Asked Questions


How do I send flowers and gifts?

  1. It's easy! Visit the website,
  2. Browse the categories and products to make your selection.
  3. You will then be guided through the buying process so that we can collect the information needed for a successfully delivery.

Can I order by telephone or email?

The safest and most efficient way to order is via our website.

Do you offer same day delivery?

Orders placed before 4.00 pm ( Gulf Standard Time ) will be delivered on the Same day.

Where can I send flowers and gifts?

You can send flowers and gifts to Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah and Fujairah.

Do the flowers come with a vase?

A vase is not included in the price unless specified in the product description.

Can I specify AM or PM deliveries?

Yes you can. Send us a mail at with your Order no.

Why do you need my phone number?

It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.

How do I care for my flowers?

It is best to keep them in a well lit room away from direct sunlight. Make sure you change the water every 2 days and use flower food to help them to stay fresh longer.

Do you offer business to business deliveries?

Yes, ArabianFlorist has a great Company Gifts offer for all your business needs.

How accurate are the photos on the Website?

All Photographs are a representation of what will be delivered . The Quantity of Flowers will always be the same as ordered, but the arrangement may differ, depending on foliage and fillers being used.


What credit cards do you accept?

We accept all major credit and debit cards. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

When will my credit card be charged?

Your credit card will be charged immediately when you place the order .

Is is safe to give my credit card detail on the internet?

All credit card information is processed securely using VeriSign's SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled .

How do I check the status of my order, track my order?

To track your order , you need to click on the track Order link .

How will I know when the flowers have arrived?

We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 6 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added to your address book so that our e-mails do not arrive in the junk mail.

How do I modify or cancel my order?

To make changes or cancel your order , kindly send a mail to . Kindly also go through the Refund policy on the website .

Do you deliver flowers in a box?

No .. We only deliver fresh and the same is Hand Delivered by the Local Florist .

Customer Service

How do I contact ArabianFlorist customer service if there is a problem?

Kindly visit the Contact Us page for details .

What are the most common problems with orders?

Incomplete recipient details. It is essential that you provide us with full and accurate details of the recipient. Phone number and e-mail help us to ensure that the flowers and gifts arrive on time.

What happens if the recipeint is not at home?

Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient. Be assured that our local florist will always try to contact the recipient and make a successful delivery .

What is your delivery Policy?

Please click here to see our delivery policy .

What hours are customer service open?

(Hours of Operation 9am – 5pm Gulf Standard Time).

Will my contact information be kept confidential? keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.

I have lost my password.

Contact us and we will send you a new password.

How do I unsubscribe from the Newsletter offers?

If you wish to unsubscribe from the newsletter list, please send your request to with your e-mail address that you wish to be removed.